Last winter, when we had to get a new mortgage, I wasn’t sure where to turn since I have had stressful experiences in the past - I was randomly checking out brokers - I even contacted my current lender myself (in front of a broker in an established bank). Things weren’t really going anywhere. Then my agent referred me to Steve, I got in touch with him, he was very quick to react and after that things just sort of got handled. It was organized and smooth - given the situation, I was pretty relieved because with someone else it might not have gone this way. Basically, our financial situation wasn’t the brightest but Steve made it turn out well! We’re very happy in our house.